Your Event is Free or RSVP-only
If you are hosting a free event or accepting RSVPs, then Ticketbud won't charge you or your attendees. Yay!
You're Charging for Tickets
Sweet! If you're looking for the most straightforward option, we offer Ticketbud Payments secured by WePay. You can apply for a merchant account, issue refunds, and receive payouts to your bank account, all from within the Ticketbud system. So, of course, we highly recommend this option.
Ticketbud Payments secured by WePay:
The credit card companies will charge 2.9%. Ticketbud charges 2% plus 99¢ per ticket.
These fees are paid by your attendees in addition to the price you set for your tickets, which means you receive the entire amount set for your ticket. (You can absorb the fees into the total price, instead, if you'd rather your attendees not see the fees as a separate line-item.)
Does Ticketbud charge fees on orders I issue refunds for?
With our standard credit card processing, Ticketbud will refund all fees associated with the order.
If you choose a third-party payment processor (more information about these, below), then the refunding of fees depends on which payment processor you chose.
I'm interested in other, 3rd party payout options:
Stripe's service fees are 2.9% + 30¢ per transaction, and Ticketbud charges an additional 2.0% + 99¢. We'll collect our service fees directly from Stripe, so you don't have to deal with an invoice after your event ends, like you would with PayPal or Authorize.net. If you're outside the United States, or want to collect your funds at the time of purchase, we highly recommend Stripe.
We can issue payments directly to your PayPal account, if you have one. We do want to issue several cautions:
PayPal can take up to several hours or even days to notify us of an attendee's payment. This can cause delays in your customers receiving tickets, and also cause PayPal to sell more tickets than you have available. None of our other options have this issue.
Your customers will be redirected off of Ticketbud to finish purchase, which may be confusing.
You are solely responsible for refunds from within your PayPal account. PayPal does not allow us to help you issue refunds to attendees.
In certain circumstances, PayPal can require a technical setup process to integrate correctly with Ticketbud. This must be completed before your attendees will receive their tickets.
You receive payments directly to your PayPal account, but you will still have to wait 3-5 business days for PayPal to payout the funds to your bank account.
Once your event is over, we'll send you an invoice and charge your card on file.
Wow, those are a lot of options. I'm still not sure. Can you help?
Of course! We always recommend our own credit card processing system if you're able. But if you have more questions, please reach out to us at firstname.lastname@example.org and we'll find the right solution together.