- To get started, sign up or log in to Ticketbud and create an event. If you've already created an event, click My Events on the top navigation bar and select your current event. Navigate to your event's Dashboard and select Ticket Sales from the left pane.
**This option will only appear once you have sold your first ticket.
- paid: transaction successful, payment collected. Transaction will show as paid for offline tickets issued.
- pending: transaction captured but is being reviewed by the payment processor (generally applies to events using WePay).
- comp: comp ticket issued by event organizer.
Check out our refunds help article here.
Time frame of when the purchase was made. Hover over the text to view the exact time and date.
Ticket purchaser name and email.
Total amount paid.
View list of ticket holders
Edit custom question information collected (if applicable).
Delete tickets with the x icon listed beside each ticket holder. Deleting a ticket will not refund the transaction. It will add the ticket back in inventory and deduct from your gross sales. To issue a refund, use the Refund icon listed underneath the transaction status.
Trace emails on a ticket holder level.
Resend purchase email
Email trace on a purchaser level-- learn more about monitoring email activity here.
Export All Sales
Export a .csv of all ticket sales for your event. This export displays the dollar amount, purchaser first and last name, purchaser email, and ticket status.
Export a .csv of all tickets purchased. This export displays all ticket purchase information, ticket holder first and last name, answers to custom questions, and if they've checked-in via scanning app.
To watch a video walkthrough on managing your ticket sales click here. If you have any additional questions, feel free to email us at firstname.lastname@example.org.