The ticket mail customization feature allows you to customize the default messaging associated with the thank you page & email content, as well set up a URL redirect. Additionally, you can disable PDF tickets from being sent to your attendees.
- To get started, sign up or log in to Ticketbud and create an event. If you've already created an event, click My Events on the top navigation bar and select your current event. Navigate to your event's Dashboard and select Ticket Mail Customization from the left pane.
Custom Thank You Page Content: customize the thank you page that your attendee see during checkout. This is the last page they'll see during the checkout process following payment.
Tax language: if your event includes sales tax, choose between US (sales tax) & outside US (VAT tax) language.
If you would like to redirect to your own confirmation page instead of the default thank you page, enter the URL and save. The URL must start with http or https.
Manage and customize the confirmation email your attendees receive on a ticket purchaser and ticket holder level. We recommend including the following information as it applies to your event:
- Refund Policy
- Contact information
- Prohibited items
- Parking information
Uncheck the display tickets in purchaser & attendee mail box if you don't want your attendees to receive their PDF ticket with their order confirmation email.
To watch a video walkthrough on how to customize ticket mail click here. If you have any additional questions, feel free to email us at firstname.lastname@example.org.