Properly configuring your PayPal account to work with Ticketbud

Ticketbud & PayPal are integrated with PayPal's instant payment notification (IPN) service. Below are instructions on how to properly configure your PayPal account settings to work with Ticketbud. As events using PayPal are redirected to PayPal for checkout, Ticketbud manages successful payment notifications coming from PayPal to update the status of the transaction to paid in our system, subsequently, releasing tickets purchased to your attendees. 

In instances where attendees are reporting that they have paid but have not received their tickets, or their transaction appears on your PayPal dashboard but not in your event's Ticket Sales on Ticketbud, it is most likely due to an IPN issue.

Instant payment notifications are not sent to us from unverified PayPal accounts. Check your email (associated with the PayPal account) to complete the verification process.

How to properly configure your IPN settings:

• To get started, log in to PayPal.
• Click on the Settings icon located on the top right navigation bar. 

• Select Website payments from the left menu panel, under Products & Services. 

• Click Update besides Instant payment notifications from the list.

• Click on the Choose IPN Settings icon at bottom of page

• A new page will open, enter in the following information.
  • Notification URL: https://ticketbud.com/ipn
  • IPN messages: Enabled 

In addition to configuring you account's IPN settings, you'll need to ensure your account's character encoding settings are set to UTF-8. Other encoding settings could prevent PayPal from being able to properly manage transactions.

• To get started, log in to PayPal.
• Click on the Settings icon located on the top navigation bar. 
• Search Language Encoding at the search bar at top left of page. 
• Click on PayPal button language encoding.
• Click on the More Options icon.
• Choose UTF-8 from the Encoding dropdown menu & save.

For purchases that occurred prior to your IPN settings being configured, visit your IPN history page here to resend payment notifications that were unsuccessful.

Leaving your default IPN URL as https://ticketbud.com/ipn configures your account to send all of your account purchase notifications to Ticketbud. We recommend removing the URL after your event is over to discontinue purchase notifications being sent to us if you plan on using your PayPal account to process payment elsewhere.

If you have any additional questions, feel free to email us at cs@ticketbud.com.