About Event Protect
Ticketbud provides integrated event cancellation protection for event organizers through Event Protect.
In the event of a qualifying event cancellation, ticket holders complete a secure online refund form which enables Event Protect to process refunds directly. Event Protect deals with the event organizer and ticket holder on behalf of the ticketing platform including managing the claim with the insurance provider and distributing refunds to ticket holders.
Ticketbud is connected to the the Event Protect platform via secure API which enables all transactions to be underwritten by a panel of 3rd party A-rated insurers in real-time. This allows for the full value of the transaction to be insured, including processing fees, booking fees and taxes.
How much does Event Protect cost?
If you opt in, a 2% fee will be added to the ticket price which can be passed along for your attendees to pay (e.g. a $10.00 ticket will incur a $0.20 Event Protect fee). Please note the Event Protect fee will be added in addition to the Ticketbud fee and payment processor fee incurred.
Types of Events
Professional Indoor
This is a conference, show or event that is for professionals and/or the general public. The event will be held in an indoor venue such as a conference center or hotel.
Professional Outdoor
This is a conference, show or event that is for professionals and/or the general public. The event will be held at an outdoor venue such as a field or inside an outdoor temporary structure such as tent or marquee.
Music Indoor
A music lead or based performance, which could include Festival/s or Concert/s. This type of event will be held in an indoor theatre or venue.
Music Outdoor
A music lead or based performance, which could include Festival/s or Concert/s. The event will be held at an outdoor venue such as a field or inside an outdoor temporary structure such as tent or marquee.
Sports Indoor
A sports based spectator event such as ice hockey, indoor basketball, etc. This type of event will be held in an indoor venue such as ice rink, forum or stadium which is completely covered and not subject to cancellation due to adverse weather.
Sports Outdoor
A sports based spectator event such as soccer, cricket, outdoor tennis, etc. The event will be held at an outdoor venue such as a field or an outdoor stadium.
Activity Indoor
An event that requires some form of participation or activity by the consumers, examples would be climbing centers, go-karting tracks, activity centers, etc. These events are normally not impacted by adverse weather and are completely indoor.
Activity Outdoor
An event that requires some form of participation or activity by the consumers, examples would be triathlons, mud runs, etc. The event will be held at an outdoor venue such as a field or inside an outdoor temporary structure such as tent or marquee.
General Indoor
Any other event type that does not more specifically fit within the with the event type definitions above. These events are normally not impacted by any adverse weather and are completely indoor.
General Outdoor
Any other event type that does not more specifically fit within the with the event type definitions above. The event will be held at an outdoor venue such as a field or inside an outdoor temporary structure such as tent or marquee.
Coastal Outdoor
Any outdoor event that is located less than <1km from a sea, ocean, lake, river or other large body of open water.